Bailey83221 (bailey83221) wrote,
Bailey83221
bailey83221

105062 ink-refills-ink.com

.


I am having major password problems with your site--Your website user interface is really terrible. Cookies don't remember who I am. You site can't remember my password, I simply want to buy ink again.

I wanted to buy ink, tried to log in and got this message:

The page says:
Sorry - ' (removed for web blog) @yahoo.com' is not currently a user in our system

This is completly incorrect. I have ordered from you before.


STEP BY STEP

Here is what happened when I went to create a new account:

'''1'''

https://ink-refills-ink.securesites.com/customersetuponapproval.php

with (removed for web blog) @yahoo.com and the same password.


>>>>

'''2'''

I was then sent here:

https://ink-refills-ink.securesites.com/customerinformation.php

Welcome

Edit your account information below or Click Here to Review Your Recent Orders.

In otherwords, I was ONLY able to login when I created a new account.


I then clicked "submit changes" button.


>>>>

'''3'''

https://ink-refills-ink.securesites.com/customerinformation.php

Changes Made

Edit your account information below or Click Here to Review Your Recent Orders.


>>>>

'''4'''

I hit the Click here button, then I went here:

http://www.ink-refills-ink.com/1customerhistory.php (full site removed for web blog)


In otherwords, then and only then was I able to access my account.

More complaints with Credit or debit information

https://ink-refills-ink.securesites.com/checkout-3.php

Credit or Debit Card Information

I cannot use Google Autofill for my credit card.


More complaints after I finished my order

https://ink-refills-ink.securesites.com/checkout-approved.php?invoiceno=10155066&sname= (full site removed for web blog)

Order Approved! NEW: Save your shipping information to make re-ordering easy. Click here to create your account

>>>

https://ink-refills-ink.securesites.com/customersetuponapproval.php

I have already created an account! Why am I being asked to create an account again?



Please click the here http://bailey83221.livejournal.com/tag/complaints and read the Economist article at the bottom of the page.
Tags: complaints
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