Bailey83221 (bailey83221) wrote,
Bailey83221
bailey83221

104510 Barnes and Nobles online sucks...

Complaint e-mail

http://www.barnesandnoble.com/help/customer_service/morehelp.asp?z=y


Your mail has been sent to Customer Service

From:
To: Customer Service
Sent: 10/5/2006 11:21:32 AM
Subject: General Question
Order Number: N/A

The way to get off your mailing list is absolutly terrible and frustrating--it makes me want to start shopping at amazon again.

Why not simply have people email NOSubscribe in the title bar? Instead of making people go through 20 million hoops.

...After having problems with cookies, and logging in, I recieved the e-mail from them, I still couldn't figure out how to get off their list.

I then wrote them:

"Barnes & Noble.com Keep Me Posted" <barnesandnoble_com_keepmeposted@email.bn.com>

Good lord, how the hell do I get off your mailing list.

Take me off ASAP PLEASE FOR THE LOVE OF GOD

...Problem resolved the next day...
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  • 3 comments
I love your complaint letters and action against these companies. It really inspires me to complain the hell outta 'em, even if they don't change.
I should post my apartment complex letters...I just wrote a paper, starting to write, I should say, I will forward it too you.
I get discounts on Barnes and Noble stuff - all books except textbooks - because I work at the library. We are also having a library book sale right now.... I might have to go and take another looksy today.