. I am having major password problems with your site--Your website user interface is really terrible. Cookies don't remember who I am. You site can't remember my password, I simply want to buy ink again. I wanted to buy ink, tried to log in and got this message: The page says: Sorry - ' (removed for web blog) @yahoo.com' is not currently a user in our system This is completly incorrect. I have ordered from you before. STEP BY STEP Here is what happened when I went to create a new account: '''1''' https://ink-refills-ink.securesites.com/customersetuponapproval.php with (removed for web blog) @yahoo.com and the same password. >>>> '''2''' I was then sent here: https://ink-refills-ink.securesites.com/customerinformation.php Welcome Edit your account information below or Click Here to Review Your Recent Orders. In otherwords, I was ONLY able to login when I created a new account. I then clicked "submit changes" button. >>>> '''3''' https://ink-refills-ink.securesites.com/customerinformation.php Changes Made Edit your account information below or Click Here to Review Your Recent Orders. >>>> '''4''' I hit the Click here button, then I went here: http://www.ink-refills-ink.com/1customerhistory.php (full site removed for web blog) In otherwords, then and only then was I able to access my account. More complaints with Credit or debit information https://ink-refills-ink.securesites.com/checkout-3.php Credit or Debit Card Information I cannot use Google Autofill for my credit card. More complaints after I finished my order https://ink-refills-ink.securesites.com/checkout-approved.php?invoiceno=10155066&sname= (full site removed for web blog) Order Approved! NEW: Save your shipping information to make re-ordering easy. Click here to create your account >>> https://ink-refills-ink.securesites.com/customersetuponapproval.php I have already created an account! Why am I being asked to create an account again? Please click the here http://bailey83221.livejournal.com/tag/complaints and read the Economist article at the bottom of the page.